We support, manage and monitor all of the regular components of your IT infrastructure such as Workstations, Thin Clients, Laptops, Tablets, Servers, Networking Equipment, Firewalls, VPNs, Printers, etc. We perform this service using a fixed cost Managed Service Provider model that allows you to budget an exact IT service cost without any surprise bills. We price our contracts fairly for both parties based on 15 years of experience working with practices just like yours.
In addition to all of the normal IT service you would expect from a traditional IT firm, we also support all of your Eye Care specific technology components including EHR, Practice Management, Diagnostic Equipment & and its associated Review Software. We’ve got your practice covered.
You will never have to explain what an OCT is to one of our techs, or why it is severely affecting patient care when you cannot review the images in the exam lane.
Our deep expertise in the technology of the Eye Care industry is second to none. We are the only IT firm in the country that works exclusively with Eye Care practices. We have strong relationships with all of the major Eye Care vendors. Our long term work in the industry allows us to bypass initial tiers of support when needed to resolve an issue with your EHR, PM, Diagnostic Equipment, etc. In addition we have a knowledgebase built on 15 years of working with technology in the industry and can handle many Level 1 issues your staff would normally have to reach out several different vendors to get a resolution.
Our team of IT Professionals supports your practice by this motto: It isn’t always our fault, but it is always our problem.
We will bring to bear whatever resources we need to get a resolution, so you can to get back to caring for your patients. Your staff only has to make one call; to Codex. We will take it from there.