Problems We Solve
See how our services solve your practice technology problems
What we offer
Managed Practice Technology Support
Supporting all of the Technology in your Practice both Remotely and Onsite
HIPAA-compliant Security Software
A Suite of Security products designed to both protect and keep your practice compliant
Cloud Hosting & Backup
We can Host or Backup your EHR, PM, Image Management Software, Desktops in our Datacenter
EHR & Diagnostic Equipment Support
EHR, Practice Management, Optical and other software Support and Integration of Diagnostic Instruments and Software
Problems We’ve Solved
It seemed a stretch at first to have an IT company support our Practice Group of 5 offices and an ASC when their closest office was over 800 miles away. codexIT quickly dispelled our fears with their comprehensive onboarding process, involving a week onsite and their quick response time with remote support and industry-specific knowledge. They solidified our belief in their IT support model when we went down over a weekend after a huge power outage in our city and they put a tech on a plane immediately and had us up and running before patients arrived Monday morning. Claire B Price, M.D. Eyegroup - Ft. Smith, Arkansas
codexIT was brought in to help our full-time IT Director. As our Practice locations and ASC had grown our IT Director had installed a complicated, multi-layered solution involving Cloud-based networking and Virtual Desktops to keep up. The solution quickly overwhelmed a one-person IT Department in scope and scale and things started to unravel. codexIT came in and spent the time required to map out and document our IT infrastructure so they could configure it properly for our practice. They then spent the next several months redoing everything to work efficiently with our practice flow. We look at IT very differently than before; it has gone from an albatross to a competitive advantage. Gerald P. Spindel, M.D.Spindel Eye Associates - Derry, NH
Problems we’ve Solved
It seemed a stretch at first to have an IT company support our Practice Group of 5 offices and an ASC when their closest office was over 800 miles away. codexIT quickly dispelled our fears with their comprehensive onboarding process, involving a week onsite and their quick response time with remote support and industry-specific knowledge. They solidified our belief in their IT support model when we went down over a weekend after a huge power outage in our city and they put a tech on a plane immediately and had us up and running before patients arrived Monday morning. Claire B Price, M.D. Eyegroup - Ft. Smith, Arkansas
codexIT was brought in to help our full-time IT Director. As our Practice locations and ASC had grown our IT Director had installed a complicated, multi-layered solution involving Cloud-based networking and Virtual Desktops to keep up. The solution quickly overwhelmed a one-person IT Department in scope and scale and things started to unravel. codexIT came in and spent the time required to map out and document our IT infrastructure so they could configure it properly for our practice. They then spent the next several months redoing everything to work efficiently with our practice flow. We look at IT very differently than before; it has gone from an albatross to a competitive advantage. Gerald P. Spindel, M.D. Spindel Eye Associates - Derry, NH
Trusted Partners
We support, manage and monitor all of the regular components of your IT infrastructure such as Workstations, Thin Clients, Laptops, Tablets, Servers, Networking Equipment, Firewalls, VPNs, Printers, etc. We perform this service using a fixed cost Managed Service Provider model that allows you to budget an exact IT service cost without any surprise bills. We price our contracts fairly for both parties based on 15 years of experience working with practices just like yours.
In addition to all of the normal IT service you would expect from a traditional IT firm, we also support all of your Eye Care specific technology components including EHR, Practice Management, Diagnostic Equipment & and its associated Review Software. We’ve got your practice covered.
You will never have to explain what an OCT is to one of our techs, or why it is severely affecting patient care when you cannot review the images in the exam lane.
Our deep expertise in the technology of the Eye Care industry is second to none. We are the only IT firm in the country that works exclusively with Eye Care practices. We have strong relationships with all of the major Eye Care vendors. Our long term work in the industry allows us to bypass initial tiers of support when needed to resolve an issue with your EHR, PM, Diagnostic Equipment, etc. In addition we have a knowledgebase built on 15 years of working with technology in the industry and can handle many Level 1 issues your staff would normally have to reach out several different vendors to get a resolution.
Our team of IT Professionals supports your practice by this motto: It isn’t always our fault, but it is always our problem.
We will bring to bear whatever resources we need to get a resolution, so you can to get back to caring for your patients. Your staff only has to make one call; to Codex. We will take it from there.
HIPAA Security Software
As experts in HIPAA compliance, specializing in the Eye Care Industry, we have curated a suite of security software to dot the i’s and cross the t’s required under the HIPAA legislation. Hitting every required point from the Technology Section of the HIPAA rules, we include Compliance Monitoring & Proactive Notification, Anti Virus, Anti Malware, Anti Spam, Web/App Monitoring & Control and Security Patch Management.
As the custodian of your patients protected health information, one of the most important requirements is insuring continuity of access to these records. The HIPAA legislation requires a disaster recovery plan and a business continuity plan, of which your Practice IT Backup Solution is the lynchpin.
We create a backup solution tailored to your practice that not only meets the requirements of the HIPAA legislation but also ensures your practice will continue to operate after a disaster, natural or human made.
To learn more about HIPAA click here.
HIPAA Security Software
As experts in HIPAA compliance, specializing in the Eye Care Industry, we have curated a suite of security software to dot the i’s and cross the t’s required under the HIPAA legislation. Hitting every required point from the Technology Section of the HIPAA rules, we include Compliance Monitoring & Proactive Notification, Anti Virus, Anti Malware, Anti Spam, Web/App Monitoring & Control and Security Patch Management.
As the custodian of your patients protected health information, one of the most important requirements is insuring continuity of access to these records. The HIPAA legislation requires a disaster recovery plan and a business continuity plan, of which your Practice IT Backup Solution is the lynchpin.
We create a backup solution tailored to your practice that not only meets the requirements of the HIPAA legislation but also ensures your practice will continue to operate after a disaster, natural or human made.
To learn more about HIPAA click here.
Hosted in our Tier 1, HIPAA-compliant datacenter our cloud offerings include; Hosting your Electric Health Records, Practice Management, Imaging Systems, etc. and also immediately available Cloud Backup for the same software solutions hosted on premises.
We tailor our cloud hosted virtual environments to specifically meet the needs of your practice and the particular requirements of your Electric Health Records, Practice Management, Imaging Systems, etc. We provide exactly what you need without overcharging you for what you don’t.
Our Tier 1, HIPAA compliant data center has redundant, failover backbone internet connections, multi-homed power, instant-on generator backup, and bio-metric security.
EHR & Diagnostic Equipment Support
In over 15 years of supporting Eye Care practices across the country, we have worked with nearly every vendor in the industry. Our unique specialization has allowed us to build strong relationships with all of the software and equipment vendors you rely on day in and day out to provide the best patient care.
Starting with your Practice Management and EHR Systems, whether they are hosted in our cloud, another providers cloud, or on premises in your practice, we support, maintain, backup and optimize every aspect of the software.
The bridge between software and diagnostic equipment can be a constant source of frustration for a practice. Our deep industry knowledge allows us to facilitate or build interfaces between your EHR software and your diagnostic equipment.
No matter what type of diagnostic data is created, from discrete, numbers-based, data from autorefractors, and lensometers, to image-based data from retinal cameras and OCTs, we will get the data into you EHR system to improve your practice flow and patient experience.
We can integrate legacy equipment that you have probably been told cannot be integrated; eliminating data entry mistakes and speeding up your patient workups.
EHR & Diagnostic Equipment Support
In over 15 years of supporting Eye Care practices across the country, we have worked with nearly every vendor in the industry. Our unique specialization has allowed us to build strong relationships with all of the software and equipment vendors you rely on day in and day out to provide the best patient care.
Starting with your Practice Management and EHR Systems, whether they are hosted in our cloud, another providers cloud, or on premises in your practice, we support, maintain, backup and optimize every aspect of the software.
The bridge between software and diagnostic equipment can be a constant source of frustration for a practice. Our deep industry knowledge allows us to facilitate or build interfaces between your EHR software and your diagnostic equipment.
No matter what type of diagnostic data is created, from discrete, numbers-based, data from autorefractors, and lensometers, to image-based data from retinal cameras and OCTs, we will get the data into you EHR system to improve your practice flow and patient experience.
We can integrate legacy equipment that you have probably been told cannot be integrated; eliminating data entry mistakes and speeding up your patient workups.
Serving Practices Nationwide
