Online All The Time, Onsite When Needed
It seemed a stretch at first to have an IT company support our Practice Group of 5 offices and an ASC when their closest office was over 800 miles away. codexIT quickly dispelled our fears with their comprehensive onboarding process, involving a week onsite and their quick response time with remote support and industry-specific knowledge. They solidified our belief in their IT support model when we went down over a weekend after a huge power outage in our city and they put a tech on a plane immediately and had us up and running before patients arrived Monday morning.
codexIT was brought in to help our full-time IT Director. As our Practice locations and ASC had grown our IT Director had installed a complicated, multi-layered solution involving Cloud-based networking and Virtual Desktops to keep up. The solution quickly overwhelmed a one-person IT Department in scope and scale and things started to unravel. codexIT came in and spent the time required to map out and document our IT infrastructure so they could configure it properly for our practice. They then spent the next several months redoing everything to work efficiently with our practice flow. We look at IT very differently than before; it has gone from an albatross to a competitive advantage.