Our practice clients consider us an extension of their staff. As your virtual Help Desk we solve everything from routine IT issues such as printing, Ransomware or slow computers, to Eye Care specific issues such as being unable to pull up retinal images in an exam lane or being unable to save an encounter in your EHR software.
Cloud-based and Onsite
Our model of service delivery is both cloud-based and onsite. While we perform 90% of our support work remotely, we come onsite as needed to ensure your practice technology is performing as its best. In the unlikely event that there is an outage, for an office expansion, or the addition of a new piece of diagnostic equipment we will come onsite. We do not charge for onsite visits or charge back for travel. It is our job to support, manage and monitor your technology. If something unexpected happens and we need to make an emergency last minute onsite trip, we bear that cost. We will send a tech out form our nearest office via the fastest mode of transportation and not leave until we have solved the problem to your satisfaction.
Bringing Resources to Bear
Our techs onsite are supported by our leadership team remotely as well. Our goal is to solve the problem as quickly and completely as possible so you can get back to providing amazing patient care. Our techs know there are no blue ribbons for solving a problem on their own. We bring every resource to bear to get you a resolution, from the software or equipment vendors to our own, deeply experienced IT team, and our custom-built knowledgebase of IT Eye Care issues and solutions.